Natural Fiber Closet Privacy Policy. Last updated: 12/2/25

This Privacy Policy describes how Natural Fiber Closet (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from http://www.naturalfibercloset.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including messages or content you send to us via the Services.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, network connection, and information about how you interact with the Site.

SMS Abandoned Cart Disclosure (Required)

Natural Fiber Closet’s website uses cookies and similar tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

If you opt in to receive SMS messages from us, we collect and use your phone number solely for sending transactional messages (such as order updates and cart reminders) and marketing messages where permitted by law.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

• Service providers who support our store (e.g., Shopify).

• Payment processors who collect payment information to fulfill orders.

• Providers of analytics, online tracking tools, or advertising technology.

Any information obtained from third parties will be handled consistent with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services. Processing payments, fulfilling orders, managing accounts, shipping, returns, and notifications.

• Marketing and Advertising. Sending email or SMS promotions, personalizing advertising, and tailoring our Services.

• Security and Fraud Prevention. Detecting, investigating, and responding to fraudulent or malicious activity.

• Communicating with You. Providing customer support and improving our Services.

Cookies

We use Cookies to power and improve the Site, remember preferences, run analytics, and tailor content and advertising. You may adjust your browser settings to refuse Cookies, but doing so may limit functionality.

How We Disclose Personal Information

We may disclose personal information:

• To vendors and service providers (IT, payment processing, fulfillment, customer support, analytics, cloud hosting).

• To business and marketing partners, including Shopify.

• When you request, direct, or consent to such disclosure.

• Within our corporate group.

• In connection with a business transaction or to comply with legal obligations.

Required SMS Third-Party Sharing Disclosure

If your privacy policy mentions data sharing or selling to non-affiliated third parties, you must expressly exclude SMS opt-in data:

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This exemption applies to all SMS opt-in phone numbers, consent records, and related metadata.

Disclosures Made in the Past 12 Months

We have disclosed the following categories of personal information:

• Identifiers (name, contact, order/account details)

• Commercial information (purchases, shopping behavior, support history)

• Internet or network activity (Usage Data)

Recipients include vendors, service providers, business partners, and affiliates.

We do not use or disclose sensitive personal information to infer characteristics about you.

We have “sold” or “shared” personal information for advertising purposes as defined by applicable law. Categories include identifiers, commercial information, and network activity, to business and marketing partners.

User Generated Content

Public-facing content (such as reviews) may be visible to anyone. We cannot control how others may use or share this information.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked from our Site. Review their policies if you choose to visit them.

Children's Data

We do not knowingly collect personal information from children. If we have unknowingly collected information from a child, you may request deletion.

We do not “sell” or “share” personal information of individuals under 16.

Security and Retention of Your Information

No security method is perfect. Do not send sensitive information through unsecured channels. Information is retained as long as necessary to provide the Services, meet legal obligations, or protect our rights.